FAQ - {graphic expressions}

-I own a business and I need someone to help with our workload… can you help?: Yes! Whether you own or work for another design or marketing firm, a photography business, or any number of other businesses, graphic expressions, inc. can help YOU! Over the years we have worked in many capacities and welcome all inquiries. We have several ongoing relationships with photographers who use us to produce their client's invitations, postcards, or announcements. We also have worked editing photographs and doing various Photoshop® tasks. We also work with many marketing and design firms who may have an in-house design team, but can't keep up with their workload. In addition, we work with many web development companies to provide a unique designer perspective. In all of these cases, we are happy to step in and provide design support. We are small enough to be able to adapt to ALL our clients needs! Please don't hesitate to ask if we can be assistance to your business!
-I’ve never worked with a graphic designer before. What should I expect?: Welcome! We are happy to be your first! You can expect great customer service along with impeccable custom design work. We don't use templates or pre-made projects so everything we design is one of a kind! You just need to contact us to let us know what you are looking for. We can chat and make sure we are a good match and then we can get started! Sit back and prepare to be wow-ed!
-What is your process?: Contact The first step in our process is contact! The quickest way to contact us is to fill out our form which can be found on our contact page. You can also send us an e-mail at eringoodwin@graphicexpressionsinc.com. If you prefer to speak to us personally, you can call our office at 317-577-9622. If you live on social media, feel free to send us a message on Facebook or Twitter! Communication Once you have reached out, we will be back in touch to discuss your needs. We can usually tackle the project just by speaking over the phone or communicating through e-mail, but when the necessity arises, we are happy to schedule face to face meetings! Estimate | Proposal Once we understand your needs, we will create an estimate for you outlining the cost and time frame to produce your project. Green Light If you agree and sign off on our estimate, we will then collect a deposit to start working on your project. The amount of the deposit will depend on the size and scope of the job. Customarily a deposit ranges from 1/3 to 1/2 up front. Creative Once those details are out of the way, we will proceed with the creative! (Our favorite part)! This is where your ideas, inspiration, goals and needs begin to take shape! The fun begins here as you will be presented with creative, innovative, and unique designs. Tweak & Polish There is a certain amount of give and take in the creative process. For example, if we are producing a logo - you might choose one concept and ask to see a revision of color or typeface. We expect a reasonable amount of back and forth to ensure the client is happy. If the amount of changes or revisions starts to exceed the norm - we will notify you and explain how any further changes may change the original estimate. Delivery Once everything is approved and the final amount due is settled, the designs (when applicable) will be delivered!
-How long does a project take?: This question doesn't really have a blanket answer. The time frame of a project depends on too many other factors to have a set time frame for each one. However, as part of our excellent customer service, we will do anything possible to MEET or EXCEED a client's necessary time frame. In an ideal world, each project would have a large window of time to complete. However, in the real world, deadlines are often very tight. We have been able to retain many of our clients on the speed of our work alone!
-What do you charge?: Because we work with clients of all shapes and sizes, we don't rely on an hourly rate for most projects. At the start of a project, a written estimate will be provided which will detail your estimated costs for a project. We have learned through the years that charging on an hourly basis only really works for work done on a monthly or retainer basis. Most often giving a client a clear cost estimate BEFORE work starts is more beneficial than an arbitrary hourly fee - because telling you an hourly rate gives you no idea on how long a project will take.

questions or concerns?

If you have not worked with a graphic design company before, you might have some questions about the process. Please check out some of the most frequently asked questions for answers! If you don't find your concern answered here, feel free to send fill out the contact form (right over there --------->) and we will get back with you in a jiffy!